Getting Started
- What are Reklaim tiers, levels, and badges?
- What's the minimum age to use Reklaim? Can my whole household sign up?
- What's the onboarding questionnaire? Why is Ruby asking me X?
- Does Reklaim have a mobile app?
- Is Reklaim available in my country?
- Is Reklaim free?
Account & Sign-In
- Why am I getting Reklaim login codes I didn't request?
- Can I reactivate my account after deleting it?
- How do I delete my Reklaim account?
- How do I change my display name?
- Why does Reklaim need my real name and birth date?
- I don't remember which email I used to sign up
Earning Points
- I clicked a referral or campaign link but didn't get the bonus
- I had an account on an older Reklaim app — how do I migrate?
- Why didn't my friend's referral count?
- Profile completion bonuses
- How do I refer a friend?
- How does the daily streak work?
Points & Jackpot Challenge
- Will I get a 1099 or tax form for my Jackpot winnings?
- Where can I see past Jackpot Challenge winners?
- How are Jackpot Challenge winners selected?
- I won the Jackpot Challenge — when do I get paid?
- Is there a daily entry cap for the Jackpot Challenge?
- Auto-pledge: weekly vs monthly
Redeeming Rewards
Reklaim Invest
- My DocuSign agreement won't load or didn't go through
- When will my MYID shares arrive in my brokerage?
- Are there fees for Reklaim Invest?
- Where do I see how many MYID shares I'll receive?
- Can I switch back from Reklaim Invest to gift cards?
- What is Reklaim Invest?
Reklaim Protect
- How do I cancel Reklaim Protect?
- What's the difference between Reklaim Protect and the free Reklaim account?
- How do I update my Reklaim Protect payment method?
- How do I request data-broker removal?
- I got a Reklaim Protect breach alert — what should I do?
- How do I add an email or phone for monitoring?
Data & Privacy
- How do I update my cookie or tracking preferences?
- Is Reklaim GDPR / CCPA / CPRA compliant?
- What's in my Reklaim data export?
- How long does Reklaim keep my data after I delete my account?
- How do I export my Reklaim data?
- How do I opt out of data sale (Do Not Sell)?